Customer Service Survey

    The Business Transportation and Housing Agency and the Department of Alcoholic Beverage Control would like to provide you with the best possible service and your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below. Thank you for responding.

    1.     What was the nature of your contact with us?  

    2.     Which ABC office did you contact?  
    Check As Appropriate
    STATEMENTS Strongly  Agree Agree Disagree Strongly Disagree No Comment Or N/A
    3.     Staff was courteous and helpful
    4.     Staff provided complete, accurate information to you.
    5.     A timely response was provided.
    6.     My overall experience was positive.
    Please complete items #7 - 9 below if your contact with us involved permitting/licensing/registration assistance.
    7.     The regulations were understandable.
    8.     The application instructions were understandable.
    9.     The permit/license/registration terms and conditions were understandable.



    11.     If you feel we fell short in meeting your service expectations, please describe the situation, including bilingual services, please describe the situation, including name of the staff person involved and the date the incident occurred.

    12.     As a result of your experience with us, what service-related improvements can you recommend?



If you would prefer to print out this survey form and mail it directly to the department, please mail to:

    Office of the Director
    Department of Alcoholic Beverage Control
    3927 Lennane Drive, Suite 100
    Sacramento, California 95834

State of California, Business, Transportation and Housing Agency