Customer Service Survey

Through our commitment to serving the people of California and one another, we will become the recognized leader in effective and efficient licensing and law enforcement, and a model of excellence in government.

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The Business, Consumer Services and Housing Agency and the Department of Alcoholic Beverage Control would like to provide you with the best possible service and your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below. Thank you for responding.

Secretary Tomiquia Moss; Business, Consumer Services and Housing Agency

What was the nature of your contact with us?

General Information

Problem Resolution

Technical Assistance

Permitting/Licensing Assistance

Other

Please Explain *

Which ABC office did you contact? *

Did you contact more than one office?

Yes

Which other ABC office did you contact?

Staff was courteous and helpful

Strongly Agree

Agree

Disagree

Strongly Disagree

Staff provided complete, accurate information to you

Strongly Agree

Agree

Disagree

Strongly Disagree

A timely response was provided

Strongly Agree

Agree

Disagree

Strongly Disagree

My overall experience was positive

Strongly Agree

Agree

Disagree

Strongly Disagree

Did your contact with us involve permitting/licensing/registration assistance?

Yes

The regulations were understandable

Strongly Agree

Agree

Disagree

Strongly Disagree

The application instructions were understandable

Strongly Agree

Agree

Disagree

Strongly Disagree

The permit/license/registration terms and conditions were understandable

Strongly Agree

Agree

Disagree

Strongly Disagree

Please indicate the name(s) of any staff person you would like to commend

Comments

If you feel we fell short in meeting your service expectations, including bilingual services, please describe the situation, including name of the staff person involved and the date the incident occurred

As a result of your experience with us, what service-related improvements can you recommend?

Would you like to add optional information about yourself?

Yes

Information About Yourself

Your Name

Phone Number

Address

City

State

Zip Code

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If you are human, leave this field blank.

If you prefer not to submit your request online you can send in a Customer Service Survey (form ABC-074) by postal mail.

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Phone: (916) 419-2500
Email: headquarters@abc.ca.gov

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